• Do users of CICS at CNS incur any charges?

• How do I go about obtaining a CNS user-id?

• Who do I see within my own college/department to obtain a CNS account?

• How do I gain access to the UF Menu System and FLAIR(formerly SAMAS)?

• How do I find out what CICS applications are available?

  Generally, the department which owns the data also controls who can use the applications which access that data. For UF applications, contact the CICS Access Manager for the department whose applications you are interested in. For UNF applications, contact the Computing Services Department.

• Is there any documentation on FLAIR available at UF?

• Can my PC or LAN-attached printer be used with CICS?

  Yes, but it must first be defined to VTAM as an "LPR" printer. You can request that your printer be defined this way using this form.

• Information on program products supported by the CNS CICS systems staff.

• Who do I call when I encounter problems while using CICS?
  • For terminal/communication problems, contact CNS Network Services at (352) 392-2061 (Suncom 622-2061). If your department has a network support person, it would be a good idea to check with them first, in case the source of the problem is local to your building or office.

  • For application problems or abends, contact the department that owns the application. If you do not know which office owns the application, then report it to the CNS CICS Systems Staff at (352) 392-2061 (Suncom 622-2061).

  • Other available sources of help are:
    • CNS Support Desk at (352) 392-2061 (Suncom 622-2061)

    • UF Computing Help Desk at (352) 392-HELP (Suncom 622-HELP)

    • UNF Computing Services at (352) 646-2820 (Suncom 861-2820)

• I understand that FLAIR is really a system in Tallahassee, rather than something running at CNS; so who do I call when I am having trouble using FLAIR?
  • If the FLAIR transactions are not functioning correctly, call the UF FLAIR Help Desk at 392-1324.

  • If you are having trouble connecting to FLAIR, contact CNS Network Services at (352) 392-2061 (Suncom 622-2061).

Back to CNS CICS Home Page Back to CNS Home Page Back to UF Home Page

Last updated: April 17, 2006, by Barry Brooks.